Policies
Scheduling & Services
An initial consultation, Meet & Greet, must be scheduled before any services are provided for new clients. All services must be booked through the client portal, Time To Pet. In the app you can: request services, view upcoming appointments, update your contact and pet information, view your invoices, and read/reply to post-service updates. Requests made through social media, text or email will not be confirmed, and you will be directed to the Time To Pet booking portal.
Payments
For Vacation Pet Sitting Visits, Dog Walks & Overnight Care (Non-recurring):
- Payment is due upon confirmation. The credit card on file will be charged within 24 hours of an approved request.
- If no credit card is on file, an invoice will be emailed. Please note that services are not confirmed until payment is received.
For Weekly, Recurring Dog Walks & Pet Visits:
- The credit card on file will be charged monthly on the first of each month.
Cancellation Policy
For Vacation Pet Sitting Visits, Dog Walks & Overnight Care (Non-reocurring):
- Within 24 Hours: Cancellations are non-refundable.
- Within 7 Days: Cancellations will receive a 50% account credit. Credits are valid for 10 months.
There are no refunds or credits for early returns from vacations.
For Weekly, Recurring Dog Walks & Pet Visits:
If cancelled by 7pm the day before, a credit will be applied to your account for use the next month. Cancellations made after 7pm the day before service or made on the day of service will not receive a refund or credit, and your account will be charged the service price.
Holiday & Peak Season Fees
Holidays included:
New Year’s Eve, New Year’s Day, Easter, Memorial Day Weekend, 4th of July , Labor Day Weekend, Thanksgiving, Christmas Eve, and Christmas Day.
Peak Seasons:
Summer Peak Season is Memorial Day - Labor Day
Spring Break (school calendar dates)
Winter Peak Season is November 20th - January 2nd
Visits & Dog Walks on Holidays: There will be $10 additional fee to each visit or walk
Overnight Care on Holidays: There will be a $25 additional fee
Katie's Pet Pals, LLC appreciates your understanding that holidays are peak booking times for pet services. Please book as far in advance as possible. There are no refunds given for cancellations within a week.
Seasonal Fees: 10% fee added to total invoice
Medications & Vaccines
Katie's Pet Pals, LLC requires that all pets be current on necessary vaccinations, county licenses, and flea/tick preventatives before service begins and will not service any pet that has contagious illnesses.
Boarding
Dogs are allowed on all furniture, and will have indoor and outdoor supervised playtime. Pick up & Drop off arrangements are by appointment only, and must be scheduled in advance.
Katie's Pet Pals, LLC will provide dog beds, blankets, crates (if needed), bowls, toys & treats; you are permitted to bring your own.
Client is responsible to provide food & medications. There will be a $25 additional fee if food is not provided, or the client will be billed for food purchased plus a $10 additional fee.